American Express Careers

Engineering Director - PTF-NY

New York, New York
Digital Commerce Technology

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Job Description


Servant leadership and mentoring and delivery of product engineering teams, cultivating continual improvement in processes service quality, and strategic planning. 

Organizational Context 

Responsible for the people leadership of 3 – 4 engineering teams, each with up to 10 engineers and are typically co-located with the teams for which they are responsible. 

Key Responsibilities 

Software Development
Ensures their teams successfully develop, deploy, support, and monitor software across various environments Delivering software solutions that meet or exceed customer and stakeholder expectations by fostering and driving innovation and experimentation within 

Able to share technology subject matter expertise with architects and other engineers across multiple organizations 
Ensure frictionless automated delivery from the teams 
Empower teams to succeed at scale

Promote, empower, and practice servant leadership 
Cultivate an environment of continuous engineering improvement through mentoring, feedback, and metrics 
Recruit and cultivate top talent by driving technical and leadership development 
Collaborate with a wide variety to stakeholders within business and technology teams to drive change required to execute product roadmaps 
Coach, guide, and promote creation of high quality, clearly documented, and compliant deliverables across engineering teams 
Ensure alignment of strategy, architecture, tools/methods with software engineers and architects to execute product roadmaps 
Ensures automated CI/CD pipeline and a production environment that scales to meet anticipated demand 
Manage multiple agile software product development teams that realize the company’s technology vision and strategy in a scalable, iterative environment 
Collaborates with peers and partners to drive software solutions that align to strategic roadmaps, prioritized initiatives and strategic technology directions, and contributes to engineering best practices across the company 


Scope of Impact/Influence 

Coach, guide and promote the creation of high quality, clearly documented, and compliant software across engineering teams 
Enable integrated teams to deliver software and hardware solutions in support of key product initiatives 
Collaborate within and across business units to design solutions and prioritize, plan, and execute the development schedule 

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


Education& Experience 

6+ years of experience leading software engineering teams 
Extensive hands-on experience building and managing the development of complex, large scale enterprise applications and products that require a deep understanding of application logic and dependencies 
Proven experience attracting, hiring, retaining and leading top engineering talent 
Experience with Scrum, Kanban, or another Agile application development methodology 
Bachelor’s Degree in computer science, computer science engineering, or related experience required; advanced degree preferred 

High-performing Behaviors 

Anticipates what’s around the corner and pro-actively plans to mitigate those risks 
Customer Focused – Does what is right for the customer 
Be a change agent and willing to challenge status quo while helping to drive the necessary changes 
Introduces new engineering techniques and solutions 
Drive innovation in processes, software, and open source to meet the needs of the customer 
Owned accountability for all quality aspects and metrics of product portfolio, including system performance, platform availability, operational efficiency, risk management, information security, data management and cost effectiveness 


Deep knowledge of front end, middleware and backend technologies relevant to your teams domain 

Ability to build and leverage strong relationships with your team, business and technology partners 

TechnologyCore Competencies 

Adaptive Communication
Agile Practices
Industry and Company Knowledge
Organizational Change Management 

Technical Acumen
Technology Industry Trends 

Game Changers 

Collaboration & Teamwork 

Continuous Improvement 

Servant Leadership

Role Core Competencies 


Emerging Technologies 
System Design 


Business Analysis 
Data Management 
Release and Deployment 
Systems Development Management 
User Experience Evaluation and Analysis 

Analytical Thinking 
Builds High Performing Teams 
Coaching and Mentoring 
Executive Presence 
Influence and Negotiation 
Strategy Formulation 

Business Product Knowledge 
Problem Solving 


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18016084
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 11, 2018, 7:27:27 PM
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