American Express Careers

Sales Engineering & Implementation Manager

To, Japan
Operations Risk Management


Job Description

Accertify Inc. a wholly owned subsidiary of American Express is a global leader in providing software, tools and strategies for preventing online fraud and mitigating enterprise-wide risks. Accertify is committed to providing e-commerce companies with comprehensive and cost-effective solutions to fight fraud.

 

Over the past 2 years Accertify has been steadily building its presence in the Japanese market & we are now at a point where demand is such that we need decided to further build out our delivery & servicing capabilities in Japan.

 

Sales Engineering/ Implementation Specialists are responsible for supporting technical sales discussions (alongside and lead by Sales people) and deployment of the various components of Accertify’s Interceptas fraud prevention platform.  These responsibilities include:

 

• Attendance at prospect meetings with Accertify Sales people to engage in technical product demonstrations & assist with technical elements of the sales discussion.

• Be the technical SME for the Accertify product set in Japan.

• Building of technical Statements of Work (SOW) which are used to form part of the customer agreement & which will be agreed and signed off by the end customer.

Project Management, Definition, Design, and Configuration of complex software integration projects with the expectation of meeting and exceeding company-defined standards.

• As part of the implementation process, identify reusable/repeatable solution components and drive those back into the product and/or implementation process.

• Perform on-site Customer solution discoveries

• Perform on-site Customer training and troubleshooting after software is implemented.

• Act as a liaison between new Customers and Accertify internal departments including sales and technical development.

• Develop approaches and procedures to diminish project risk

• Job requires traveling to Customers’ site

• Work closely with Accertify subject matter experts to evaluate and identify emerging technologies / fraud trends and adapt new approaches and features as needed.

• Define and perform testing of the final customer solution to ensure a high level of quality

• Develop and deploy fraud transaction screening rules and methodologies.

• Develop strong relationships with Customers to deliver exceptional service and ensure that expectations are exceeded. 



Offer of employment with American Express is conditioned upon the successful 
completion of a background verification check, subject to applicable laws and regulations.

Qualifications

Qualifications:

• Minimum Bachelor degree in a related field

• Experience working alongside Salespeople selling in SaaS solutions

• Prior software implementation/support and integration experience

• Strong Discovery and Requirement Gathering capabilities

• Strong Communication and Interpersonal Relationship building skills

• Strong Software Integration background with Real Time messaging between systems

• Strong Troubleshooting and problem solving skills

• Ability to act as a consultant with our clients to help them analyze their transactions for potential fraud and to develop their processes around investigating fraud

• Ability to negotiate and offer alternatives to the client on setting up the appropriate integration and risk logic

• Ability to communicate with client’s staff at multiple levels including Networking, Software Integration, Project Management, and business level.

• Experience with creating reports for analytical purposes

• Previous experience with XML is a plus

• Good understanding of HTTP / HTTPS / SFTP is a plus

• Be able to read through and understand error log files (troubleshoot).

• An enquiring mind.

• Online Credit Card processing, chargeback, and fraud analysis experience is a plus

• Candidate must be able to speak and write fluently in English and Japanese 




ReqID: 18016092
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 22, 2018, 3:43:48 AM