American Express Careers

Customer Care Professional- Corporate Accounts

Kuala Lumpur, Malaysia
Customer Care Operations


Job Description

  • Responsible for providing excellent service to our valued Singapore Corporate Card Members & Program Administrators who need assistance with day to day card usage
  • The Corporate Customer Care Professionals are expected to utilize worldwide policies and procedures and strive to offer superior service & products to customers as well as problems and provide solutions on a customer’s first contact with American Express
  • They are responsible for strengthening customer relationships and adding value to the overall service we provide to our corporate card members and program administrators.
  • In addition to inbound calls, the team may be required to make outbound calls and work on emails 
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • The operating hours for the Corporate Services team is between 8:30am – 7.00pm, Monday to Friday and you will work a set shift within this timeframe 
Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You will be rewarded with:
  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 8 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:

Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)

Join us and you’ll soon see why.

Qualifications

  • Excellent written and verbal communication, listening and probing skills,
  • Self-sufficient and self-motivated work ethics
  • Premium customer service skills 
  • Good listening skills and problem solving skills 
  • Building and maintaining business relationship skills 
  • Results driven with determination to succeed  
  • "Can do" attitude & willing to go beyond as a great service provider
  • Strong organizational skills and ability to work as part of a team to achieve

ReqID: 18016481
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 23, 2018, 4:36:11 AM