American Express Careers

Manager - Global Transformation & Engineering Network (GTEN)

Phoenix, Arizona; Sunrise, Florida; New York, New York
Consulting Operations

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Job Description


This position will join the Global Transformation & Engineering Network (GTEN) team to help drive top priority GSN-level programs. The ideal candidate will have a diverse background with experience in both analytics and project management. Strategic focus will shift to meet the evolving needs of business partners across GSN. This person will be responsible for:

  • Providing project management and oversight for top priority cross-functional initiatives impacting multiple business functions.
  • Enabling data-driven decisions by leveraging a strong analytical mindset.
  • Representing GSN in discussions with various process owners (including Operations, Capabilities, Technologies, Enterprise Digital & Analytics, and others) to build out new functionalities and strategies.



  • 3+ years of experience in project management, strategic planning, or process transformation focusing on customer service or digital servicing
  • Bachelor’s Degree in engineering, statistics, economics, or other qualitative field
  • Exceptional Project Management Skills: Drive execution of aggressive goals through effective planning, prioritization
  • Good resource management and follow through
  • Strong communication skills.  Ability to articulate key points, strategic framework and bring the ‘story’ to life
  • Strong quantitative analytical skills and conceptual thinking skills and experiences
  • Experience coding in Teradata/Cornerstone
  • Background in business processes across one or more key functions (i.e. Credit, Fraud, and CEN)
  • Knowledge of Amex systems (WCC, CSP, Triumph, CAS)
  • Relentless attention to detail

ReqID: 18016773
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 30, 2018, 3:16:55 PM
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