American Express Careers

Account Protection Specialist

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


  • The fraud analyst position within GFPS is designed to review incoming fraud claims from Card members through Calls or Emails. 
  • Upon review, a decision is made to either accept the claim from the Card member or reject it for payment of the balance owed and eventually making a contact with the merchant throughhones/ correspondence. 
  • Either decision results in necessary maintenance to the account to send appropriate correspondence and make financial adjustments to either parties and notate the account



  • Deliver best in Business Metrics such as RTF, Resolution Rate, Health Of Compliance (Hoc) Results, Quality Performance, etc
  • Should be familiar with 1FV
  • Ensure that Internal Policies, procedures, and Compliance Regulations are being followed
  • Identify Improvement Opportunities, Develop and Drive appropriate actions plans
  • Ability to analyze and interpret data in a systematic meaningful manner
  • Proven analytical and problem solving skills with a strong attention to detail
  • Strong interpersonal, communication and listening skills
  • Ability to evaluate card members financial and account data to make sound business decision
  • Demonstrated dependability/self-motivating skills
  • Change Management Ability
  • Multi-Tasking - ability to work on several screens/systems at a quick pace.

ReqID: 18016807
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 15, 2019, 2:10:23 AM
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