American Express Careers

Senior Manager-Client Management

New York, New York
Client Management & Sales

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Job Description

As the primary Merchant Services contact, the Senior Manager will oversee the strategy and day-to-day management of 16 merchant relationships ($3B portfolio).  This position is for a professionally mature business leader and self-starter.  A proven track record of success managing Client relationships and the ability to drive results in a fast-paced environment is required. 
Job Responsibilities:
  • Develop and implement strategic account plans that grow Amex share, charge volume, revenue, and client satisfaction
  • Grow Amex share and profitability through partnership constructs with merchants including co-marketing initiatives, cross-selling Amex partnerships, brand integration, pricing constructs, and operational efficiencies
  • Negotiate complex deals that include a firm understanding of the financials of card acceptance, industry economics, profitability levers, and Amex assets and channels
  • Demonstrate strong project management skills and the ability to seamlessly multi-task, prioritize, and act with a sense of urgency 
  • Lead, champion, and communicate industry development initiatives that will identify business opportunities and threats


  • Demonstrated relationship management experience and proven ability to maintain and deepen relationships with internal and external customers
  • Must demonstrate executive presence, with the ability to lead senior level discussions with clients to influence decision-making and driving results
  • Demonstrate a great sense of curiosity to generate ideas, problem-solve, and to identify new opportunities for business growth
  • Work closely across Amex teams to ensure seamless integration with key partners in Membership Rewards, Merchant Services Marketing, Finance, Pricing, Risk, Operations, and Legal Counsel 
  • Proven consultative selling skills with a demonstrated ability to close deals and drive results
  • Experience with negotiations, understanding the financials of card acceptance, industry economics, profitability levers, and communicating the value of Amex assets and channels
  • Must be highly customer-focused and results-driven, with the ability to work on multiple initiatives simultaneously both autonomously and as part of a team
  • Strong verbal, written, and analytic skills
  • Must have prior marketing knowledge and experience; prior retail experience a plus
  • Working knowledge of the Microsoft Office Suite, particularly Excel and Power Point
  • Bachelors Degree required
  • MBA preferred

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18017048
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 1, 2018, 11:12:24 AM
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