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Manager, Global Transformation Strategy

Sunrise, Florida
Consulting Operations

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Job Description

This position will join the Global Services Group - Global Transformation Strategy team to drive top priority cross-functional strategic programs as part of the Global Strategy and Support (GS&S) function. Specifically this person will be responsible for the following:
  • Provide strategic thought leadership for top priority cross-functional initiatives impacting multiple business functions, including linkages and dependencies with groups outside of the Global Services Group
  • Support strategy framework development by shaping the strategic direction, helping identify overall priorities, conducting end-to-end process and benchmarking assessments, and support the development of a comprehensive roadmap for the program
  • Develop and lead specific components of the program (Workstreams), setting priorities, partnering with internal and external stakeholders, and helping shape the End-to-End roadmap associated with such program
  • Lead transformational change across a variety of areas, facilitate and enforce appropriate governance and communication cadence, and balance short-term and long-term strategy development and execution based on the specific needs of the program assigned
  • Partner with multiple teams including Operations, Capabilities, Technologies, Enterprise Digital & Analytics, Amex Digital Labs, and Marketing, among others to develop collaborative approaches to jointly addressing key business opportunities


  • Bachelor's Degree in Business, Engineering or related field
  • 5 to 7 years of experience in Operations, Project Management, and/or Strategy roles
  • Strong thought leadership including ability to quickly understand critical linkages and business strategies
  • Ability to identify patterns and propose unconventional solutions to long-standing business problems, as well as the ability to act as a catalyst for change
  • Strong analytical background skills, including a proving ability to translate complex and disparate information to develop a comprehensive and cohesive business strategy
  • Strong communication skills, including the ability to articulate key points, outline a strategic framework and bring the story to life
  • Experience managing large scale global projects with multiple business partner relationships and stakeholders at various levels
  • Ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change
  • Strong ability to operate in a matrix organization and proven ability to interact effectively with senior leaders and business partners proactively.
  • Strong relationship building and influencing skills, including the ability to negotiate desired outcomes with limited or imperfect data and strong ability to lead without authority
  • Working knowledge of American Express Global Servicing Network priorities, internal processes, capabilities, and associated data strongly preferred
  • Experience with Digital Transformation efforts, including Web, Mobile App, Chat, and/or Messaging deployments strongly preferred
  • Master's Degree in Business Administration, Engineering, or related field preferred
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

ReqID: 18017088
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 2, 2018, 4:22:22 PM
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