American Express Careers
Collections Specialist - High Balance
- handle high volume inbound/outbound calls on past due high balance accounts in an auto dialer environment - balances can exceed 100k
- negotiate, collect and resolve accounts using persuasive communication skills and a consultative approach to encourage future card usage.
- utilize your negotiation and influencing abilities by offering our small business and consumer customers solutions using products and services from the American Express portfolio.
- Handle calls in a timely and efficient manner while following established credit procedures.
- Stay within acceptable performance standards and quality goals.
- A top performer with a proven track record of success
- An individual with both a competitive and strong will to win attitude
- Prefer 2 years or more experience in collections or consultative sales environment - Customer/Client facing experience will also be considered
- Moderate to highly analytical individual with strong financial acumen.
- Proven problem solving and decision making
- Strong oral communication skills.
- Demonstrated resiliency in a fast paced, metric driven environment.
- Extremely adaptable in a changing environment.
- Flexibility on both day and evening schedules, weekend availability is required.
- High school diploma or equivalent required.
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 1, 2018, 10:17:04 AM