American Express Careers

Customer Care Professional – Consumer Card Servicing SG January Class - Earn from 3400RM to 6000RM!

Kuala Lumpur, Malaysia
Customer Care Operations


Job Description

Are you proud of your English communication skills? Have you considered what working for a brand like American Express can do for your career? Here at American Express, you’ll be the face of one of the world’s most recognizable and reputable brands. We provide world-class training and all the tools to set you up for success

As a Customer Care Professional, you are at the heart of what we do and who we are. Our team members are what brings our brand to life all over the world. On a daily basis, our Customer Care Professionals make people smile, create lasting relationships and enhance experience of our customer for a living.

What you will do as a Customer Care Professional:
  • Use your 3 months training to deliver exceptional service to connect with our card members embracing the servicing ethos, Relationship Care®.
  • Work to realistic targets to build your success, gaining personal satisfaction from achieving your best.
  • Talk and react personally to whatever the circumstances and assist our customers to understand potential issues and how we can assist.
  • Listen to the real need, find what you can give the customer that they don’t know is there and create powerful solutions to get the job done the first time.
  • You’ll take pride in delivering great service in a fun environment that celebrates recognition, as well as a vibrant, fast paced and diverse culture.
Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You will be rewarded with:
  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 8 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:

Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)

Join us and you’ll soon see why.

Qualifications

  • Passion and confidence in communicating in English is an essential requirement to be successful in this role as well as active listening
  • Customer service is key, you love talking to people, get a kick out of helping and want to do your best
  • Sales acumen is ideal but not a fixed requirement
  • 1 – 5 years experience in a contact centre, sales or hospitality environment
  • Mandarin language is an advantage
  • Diploma and/or Bachelor’s Degree
** “Employment pass will not be sponsored for these roles”

This position is in ROTATING SHIFT, you’ll enjoy freedom to make most of your after hours – a perk that comes with rotating shift work.

This role may be subject to additional background verification checks.

ReqID: 18017204
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 31, 2018, 1:15:22 AM