American Express Careers

Analyst/ Sr Analyst, Membership Rewards: Program Effectiveness

New York, New York
Digital Commerce Marketing

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Job Description


The Membership Rewards Program Effectiveness team sits within the Global Premium Products and Benefits team in the Consumer Services organization and is responsible for delivering effective governance, sustainable economics and reduce friction in core program experiences across channels for the Membership Rewards program. The individual in this role will be a key member of the team responsible for overseeing governance, driving operational excellence and maintaining the program terms and policies of the Membership Rewards program
This is a high visibility role given the critical role of rewards and public nature of the program terms. The incumbent will own and manage all updates to MR program terms & conditions and terms related marketing disclosures. Success will require a strong process orientation and close partnership with other business teams, Operational Risk, Legal/Compliance, AET, Finance and others. The Analyst is additionally responsible for overseeing program governance functions and assisting in the process risk self assessment and testing program for Membership Rewards as well as leading specific projects to enhance the program experience and mitigate regulatory risk, including Corrective Actions and Loss Events.
General Responsibilities:
• Manage and update MR Program terms & conditions and marketing disclosures
• Coordinate Quarterly Program Governance meeting
• Maintain project pipeline for program to ensure all stakeholders have been informed and consulted as appropriate
• Oversee MR related Corrective Actions and serve as business lead on priority corrective actions and Loss Events
• Develop expertise on Membership Rewards platforms and business practices across all MR products and serve as a point of contact to all stakeholders related to program quality management and Process Risk Assessment
• Cultivate an “owner’s mentality” – take an active interest in the performance of the business including achievement of financial and quality goals
• Expand responsibilities where possible to support and lead other initiatives relating to the Membership Rewards customer experience


A strong process orientation – ability to refine and improve processes during execution
•             Bachelors's Degree Business, Management or related fields 
•             Demonstrated success with project management
•             Customer first mindset
•             Familiarity with tech development processes
•             Results-oriented
•             Ability to partner with cross-functional teams and influence decisions
•             Strong interpersonal and leadership skills
•             Team player with ability to work in a fast-paced environment and still have fun
•             Exceptional oral and written communication skills
•             Attention to detail
•             Comfort in adapting to changing environment

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18017438
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 9, 2018, 12:48:48 PM
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