American Express Careers

Manager -  Strategic Analytics / Marketing Decision Sciences

Gurgaon, India
Operations Risk Management


Job Description

American Express is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

American Express for 11th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”.

At American Express, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize your potential.

This position will be part of a fast-paced & innovative team within GMS Merchant Strategic Analytics group of Enterprise Digital Analytics. This role is an integral part of GMS Insights & Analytics and delivers high-impact Custom Consulting projects, products and capabilities to be used by our global merchants and the merchant marketing teams by developing new algorithms leveraging machine learning techniques. The team applies rigorous, solution-oriented analysis and machine learning techniques to deliver positive value for our Merchants and topline value addition (Blue/Green dollars) to our GMS partners.

American Express unique core asset is our industry-leading global database of customer demographics and detailed spend behavior from the American Express network of over 90 million cards conducting over 4 billion transactions annually in over 130 countries worldwide.

Job Responsibilities

• Play pivotal role to develop new insights solutions and strategic marketing products for our merchants and GMS partners
• Adopt and leverage advanced analytical and machine learning tools & techniques
• Lead new initiatives, prepare project plans and other supporting information, and provide project status
• Manage customer expectations including scope, schedule, changes, and problem resolution
• Build a high performing, highly engaged and motivated team
• Depending on business priorities, the projects will vary in size and complexity. The Manager will lead a 3 member team of business analysts/assistant managers


Qualifications
• Strong analytical skills including the ability to think through all aspects of complex business requirements and generate possible courses of action
• Proficiency & experience in econometric, statistical and machine learning techniques to develop best in class predictive models
• Must possess excellent analytical, relationship management and strong personal presence
• Proven results driver with 5-8 years of experience
• Proficient in SAS programming/SQL, working knowledge of hadoop architecture & analytical tools (GBM, K nearest neighbor etc)
• Proficiency in python, hive will be an added advantage
• Must be a self-starter with demonstrated ability to pro-actively and independently drive results
• Master's degree in Economics, Statistics, Mathematics or related quantitative fields from a top tier institute


Qualifications

• Strong analytical skills including the ability to think through all aspects of complex business requirements and generate possible courses of action
• Proficiency & experience in econometric, statistical and machine learning techniques to develop best in class predictive models
• Must possess excellent analytical, relationship management and strong personal presence
• Proven results driver with 4+ years of experience
• Proficient in SAS programming/SQL, working knowledge of hadoop architecture & analytical tools (GBM, K nearest neighbor etc)
• Proficiency in python, hive will be an added advantage
• Must be a self-starter with demonstrated ability to pro-actively and independently drive results
• Master's degree in Economics, Statistics, Mathematics or related quantitative fields from a top tier institute



Tags: GHCIndia2018
ReqID: 18017500
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 5, 2018, 7:26:25 AM