American Express Careers

Travel Consultant - Overnight Shift

Taipei, Taiwan

Job Description

Not just what you can expect, what you can count on.


We are looking for highly experienced and professional Travel Consultants to join our energetic, fun and engaging team that is focused on employee development and achieving high standards of performance. You will be rewarded for delivering superior service to our customers and for generating revenue for the business. As a Travel Consultant at American Express you will be expected to service international and domestic bookings, particularly within the high end luxury travel segment which will include booking First/Business class air tickets, with point to point, multi destination or even Round the World fares, Hotels, Car Rental, Tours and even Cruises. Our customers seek flawless service and look for a unique and exclusive experience for their leisure travel. Providing professional, knowledgeable and extraordinary service will come naturally to you and no request will be too large or impossible. If you take great pride in your work and enjoy going above and beyond to service your clients and you also have excellent knowledge of fares and Sabre, then this opportunity could be for you.

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


Why Travel & Lifestyle Services?

You get the backing of a Fortune 500 company, one of the most valuable brands, synonymous with high-end premier service. American Express is almost the only choice in the industry. Other card organizations don't offer this service and it is difficult to create a TLS high-end service department like ours. If you are enthusiastic about the service industry, this is the best career choice.


Are you up for the challenge?


A strong customer focus and a commitment to delivering ‘Excellent’ service

  • Travel industry experience (minimum 3 – 5 years)
  • Excellent working knowledge of air fare calculations and able to offer competitive travel fare options.
  • To be familiar with appropriate travel reservations and ticketing systems and productivity tools. Preferably Sabre/Abacus
  • Travel agency experience is highly desirable
  • Knowledge of leisure travel and leisure travel products/services, knowledge of luxury hotels & tour suppliers is desirable
  • Must be an excellent team player and focused on achieving team goals
  • Good written and verbal communication skills in English and Mandarin.
  • Graduate preferred, experience in relevant role highly preferred.
  • Working knowledge of Microsoft Excel, Word and the Internet
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ReqID: 18017582
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 13, 2019, 10:53:44 PM