American Express Careers

Rep III-Credit

D.F., Mexico
Customer Care Risk Management

Job Description

Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


Making outbound calls / receiving incoming calls to collect on overdue balances from merchants.
Achieving best-in-class servicing effectiveness while meeting operational performance standards such as money collected. 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Provide exceptional customer service to our card members and merchants by demonstrating empathy, building rapport, active listening and providing positive solutions
Demonstrated ability to deliver results and professional attitude
Excellent analytical skills and ability to make accurate decisions
Ability to work in a dynamic and multitasking environment 
Effective communication and team work abilities
Meet and endeavor to exceed individual and team metrics on transactional quality, compliance regulations and productivity goals
Demonstrated experience and/or strong working knowledge of Microsoft suite (Word, Excel, Outlook, etc)

ReqID: 18017623
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 7, 2018, 4:05:39 PM