American Express Careers

Merchant Credit Specialist

Phoenix, Arizona
Customer Care Operations

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Job Description

This role is part of an exciting program in Merchant Risk Operations. Merchant Financing is a lending program for our merchants to assist in making their business a success. Our primary role is to review/analyze loan performance on the Merchant Financing products, mitigate risk to the business, prevent delinquency on loan repayment and bring current those which have fallen past due while providing extraordinary customer experience. This position also includes the handling of inbound and outbound calls for merchants in the Merchant Financing program to gain a better understanding of risk indicators, business stability and overall reviews. The Merchant Financing lending product has been extremely successful and will continue to grow and evolve in the future.
Business hours of operations are currently Monday - Friday from 5:30 am to 4:30 pm.  
Please note: hours of operation will shift at Daylight Savings to 6:30 am to 5:30 pm


  • Minimum 1 year recent credit/collections experience in a call center environment
  • Ability to grasp and retain large volumes of diversified information and implement changes within concentrated time frames in an ever changing environment
  • Proven analytical ability to review large amounts of data from various sources and assess/mitigate risk
  • Excellent problem solving, consultation, persuasion and negotiation skills
  • Strong communication skills, while driving a successful merchant experience on the phone
  • Ability to work effectively within a team environment to meet deadlines/goals while building strong relationships with internal business partners
  • Ability to balance quality work, focusing on Compliance/Procedure while driving efficiency
  • Maintaining a positive work environment is imperative
“Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.”

ReqID: 18018049
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 4, 2018, 11:51:06 AM
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