American Express Careers
Technical Project Manager
Our team is responsible for developing, innovating and leading Engineering Life-cycle Services for One Credit Servicing (OCS) and Credit&Collection applications. We are responsible for applications hosted on our infrastructure including reliability, availability, Cloud migration, CI/CD pipeline optimization and test automation.
The successful applicant for this role will be part of a product engineering team involved in definition, development, and deployment of Servicing journey workflows, User Intuitive screens and the management of data and APIs that support these Customer Servicing journeys. The individual will also play a key role in partnering with business and technology colleagues to drive strategic priorities. The team works closely with several business partners and regional servicing organizations. Team follows SAFe agile methodology and uses latest distributed development technologies to develop and enhance the APIs and systems.
Technical Project Manager is responsible for managing the teams capacity as they contribute these capabilities to improve operations and product features across the portfolio, as well as ensuring that delivery requirements, timelines, dependencies and risks are clearly communicated to all stakeholders. This position works closely with product owners, architects, engineers and quality assurance across multiple scrum teams and products, acting as a single point of contact for the team, and assisting in generating new partnerships / consulting engagements.
The list of responsibilities may include:
- Work within and across tech and business units to prioritize, plan and execute the development schedule for new capabilities
- Manage and track team velocity, financials and other KPIs in relation to the plan and published progress reports
- Serve as a subject matter expert for the teams work across multiple engineering, infrastructure and third parties
- Manage and appropriately escalate delivery impediments, risks, issues and changes tied to the teams capability development initiatives
- Creates both business and tech-facing materials to clearly illustrate the teams work, beyond technical documentation
- Ensures deliverables across engineering teams are high-quality and clearly documented
- Stakeholder management - assisting to prioritize and set expectations when competing project deadlines arise
- Works with tech partners and architects to identify solutions and business process improvements
- May perform hands-on reviews of product backlog, designs, code, test scripts and results in addressing delivery impediments or quality issues.
This high energy TPM must have:
- Preferably a BS or MS degree in Computer Science, Computer Engineering, or other Technical discipline
- 6+ years of Software Project Management experience, part of it using Agile methodologies
- Experience in SAFe preferred
- Ability to effectively interpret Technical and Business objectives as well as challenges and support the team in delivering
- Ability to drive projects end-2-end, work with a diverse set of teams and challenge the status quo
- Willingness to learn new technologies , experiment and exploit them to their optimal potential
- PMI certification is a plus
- Scrum Master certification is a plus
Experience with the following:
- As a TPM, drive the development and delivery of technical products and solutions for our platform/customers
- Deep understanding of all aspects of software design, with a demonstrated track record of increasing responsibility
- Manage and track team velocity, financials, and other KPIs in relation to the project/program and its plan
- Drive program, release level and enterprise improvement and standardization activities using SAFe as the primary framework
- Provide visibility into gaps, issues, risks and opportunities across scrum teams, solving and where needed escalating impediments
- Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams
- Experience managing project budgets and reporting
- Excellent oral and written communication skills; Ability to effectively communicate across third parties and technical and business product managers.
- Ability to get industry leading solutions to market efficiently and effectively
- Use technical acumen to provide design alternatives and support team in technical issue resolution.
- Experience using Rally agile delivery management platform is a plus
- Experience with web services and open API development, as well as SOA concepts, is a plus
- Proven track record of working independently and making key decisions on projects
- Proven ability to manage change in dynamic, ambiguous environment and ability to influence without direct authority among peers and with leaders
- Influence team members with innovative changes and improvements by challenging status quo and demonstrating risk taking.
- Mentor and guide junior team members to success within the team
BS or MS degree in Computer Science, Computer Engineering, or other Technical discipline.
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 28, 2018, 4:16:49 PM