American Express Careers

Training & Performance Manager, Global Field Enablement

To, Japan
Digital Commerce Marketing

Job Description

Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
American Express Global Commercial Payments (GCS) is the leading provider of Corporate & SBS Card Programs, Supplier Payments Solutions and other expense management tools that help small businesses, mid-size companies and large corporations around the world manage almost all the facets of their business spending.  The Global Field Enablement (GFE) team is responsible for driving productivity for our 3,500+ global field Sales and Account Development Team Members through field training, communications, and effective go-to-market strategies. 
We’re seeking a strategic and passionate Training and Performance Manager to drive exponential growth in our field productivity and success through the development and delivery of best-in-class learning and development programs in Japan that are aligned with the Sales Cycle.
The Training Manager, Japan will be responsible for collaborating with Field Leaders and a variety of stakeholders from different business lines on how to best develop learning solutions and for the implementation of the learning programs in Japan that are aligned with the sales cycle.  Specifically, the role will involve:
- Managing the New Hire Training for new GCS employees in Japan


- Partnering with the Global Field Enablement Training Team to develop a training strategy for Tenured GCS Japan employees that is aligned with the Sales Cycle  (the American Express Sales Framework)


- The management and delivery of Japan Tenured Training programs using a range of mediums such as On the Job, e-Learning, Social Networks and In-Person facilitated workshops


- Tracking the performance of new and tenured team members and using the output to recommend learning solutions or instructor-led delivery as appropriate and implementing the program roll-out


- Researching, evaluating, recommending, and assisting with the implementation of learning courses in Japan


Offer of employment with American Express is conditioned upon the successful
completion of a background verification check, subject to applicable laws and regulations.


The ideal candidate will have:


- A minimum of 4-6 years of experience in Field Sales/Account development or support roles


- Strong written and verbal communication skills


- Experience partnering across many functional areas (such as Field, Marketing, Product, Risk, Operations)


- Experience designing and/or delivering training or coaching


- Fluent in English


- Strong communication (written and verbal), and influencing skills at all levels in an organisation


- Flexibility and resilience to respond to changing requirements of the business


- Experience working with both senior stakeholders and project team-level members and must be able to articulate design concepts and strategies clearly


- People Management experience (preferable)

ReqID: 18018442
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 19, 2018, 6:47:14 AM