American Express Careers

Travel Consultant

Singapore
Customer Care Operations


Job Description

Are you interested in working with premium customers? Enjoy deluxe Travel and Luxury products? Looking to join a leading global financial organisation?

At American Express our customers seek flawless service along with a unique and exclusive experience.

We are looking for individuals with excellent customer service skills to join our travel team.

Extensive training will be provided, therefore experience in Travel, Hospitality or Tourism whilst desirable is not necessary. Having completed our training program you will be able to assist our premium card members with their travel bookings with a particular focus on the high end luxury travel segment.

Responsibilities include research on destinations and products, providing recommendations to card members, making necessary bookings and assisting with visa applications.

If you have a minimum of 2 years customer service experience, take great pride in your work and enjoy going above and beyond to delight your clients, this role could be for you. Excellent verbal & written communication skills are essential along with being computer savvy and having a willingness to learn.

Work within an organization where outstanding performance is rewarded, priceless training and mentoring provided along with excellent career development opportunities.

Attractive benefits and salary on offer.

Apply now and elevate your career to the next level!

Why Travel & Lifestyle Services?
You get the backing of a Fortune 500 company, one of the most valuable brands, synonymous with high-end premier service. American Express is almost the only choice in the industry. Other card organizations don't offer this service and it is difficult to create a TLS high-end service department like ours. If you are enthusiastic about the service industry, this is the best career choice.

Qualifications

  • A strong customer focus and a commitment to delivering ‘WOW’ service 
    Customer service experience (minimum 2 years) 
  • Excellent verbal communication skills 
  • Computer savvy 
  • Must be an excellent team player, willing to drive team results 
  • Be patient and able to work under pressure. 
  • Travel, hospitality or tourism exposure an added advantage 
  • Must have a willingness to learn as all technical and product training will be provided
  • Willing to perform permanent night shift

American Express has been awarded Aon Hewitt Best Employer Singapore six times. Join us and you’ll soon see why.

As an employee, you can expect challenging work, with purpose. Be more than just your job. Be the voice of inspiration and transform the way the world does business for a living. By joining American Express, you are choosing to become a part of the dynamic team that is recognized as Singapore's "Best Employer 2018".
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?
There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


ReqID: 18018540
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 20, 2018, 9:13:56 PM