American Express Careers

Early Engagement Advisor (Customer Relationship) DAY SHIFT

Bonifacio Global City, Philippines
Client Management & Sales

Job Description


ICT Award’s Best Global In-House Center Company for 2017 and 2018

J.D. Power’s ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.

Come and join our amazing AMEX journey!



There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


American Express Global Commercial Services (GCS) is the leading provider of payments for businesses of all sizes globally. The Small and Medium Enterprise (SME) Team is a key part of GCS and manages relationships with Small Business clients in Australia, acquiring business owners with products and services to help them to manage and expand their businesses, so they in turn can change the world for the better. Successful colleagues in this division are leaders in the marketplace, managing the end to end sales process and passionate about providing a premium level of service to business owners.


This phone based account management role is responsible for establishing and growing a portfolio of newly acquired Small Business Clients. Developing consultative B2B relationships focused on driving growth accounts.

The successful candidate will achieve results through working with various internal and external stakeholders at all levels of the organization, and thoroughly understanding and deploying effective customer management strategies.

Reporting directly to the Team Leader of Early Engagement you will be tasked to assist and support the Sales Team to manage their accounts from day one. The role will also have the responsibility to develop strong relationships very quickly, and to make sure sales targets and retention metrics across the sales portfolio are met.

We are currently hiring for a ‘pioneer team’ of ten (10) Early Engagement Advisors based out of our Manila office, working closely with our existing Small and Medium Enterprise (SME) Acquisition team.


Someone passionate about building relationships and helping business owners cultivate growth in their market and industry. If you are this person, then this is a truly unique opportunity that could provide you with the building blocks for an amazing career at American Express!

This is an exceptional opportunity for a sales oriented individual, keen to pursue a career in account management or sales within GCS. 

Duties include:


  • Provide day to day assistance to clients both over the phone and via email focusing on quality of service
  • Analyse and review client information in order to support additional B2B spend on their new products
  • Establish strong relationships with the Sales team, in order to provide the best client service experience. 
  • Demonstrate initiative and creativity to solve client issues and requests. - Leverage existing and build new internal relationships across all teams to maximise client satisfaction
  • Establish strong relationships with the Sales team, in order to provide the best client service experience.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Desired Skills and experience

·       Previous experience as a Relationship Manager (preferred)

·       Background in outbound B2B sales/account management (preferred)

·       Experience of having high level conversations with business owners

·       Ability to provide exceptional standards of client relationship building, can work productively and are client focused

·       Consistent in meeting Key Performance Indicators (KPIs)

·       Used to target driven environments

·       Superior communication and interpersonal skills, including experience working closely with internal stakeholders and ability to influence all levels

·       Bachelor’s degree, associate’s degree and college undergrads may apply


Here are some perks to excite you!

·       Exposure to regional stakeholders

·       Opportunity to work in a culture of high level of independence

·       Career development – we nurture extraordinary talent & enable growth

·       Culture of recognition – praise, rewards and celebration!

·       HMO coverage for you and your qualified dependents on Day 1

·       Life Insurance and Critical Illness benefit (over and above HMO)

·       Retirement Benefit

·       Attractive leave options, fun and exciting on-site facilities (fitness studio, gym with instructor, mother’s room and our famous Karaoke room!)


Shift and schedule: PERMANENT DAY SHIFT (Australia time) and weekends off!

ReqID: 18018561
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 21, 2018, 10:19:27 PM