American Express Careers

Manager New Product Development

Mexico City, Mexico
Digital Commerce Marketing

Job Description

Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Job Description

American Express Global Commercial Services (GCS) is the Global leader in the Corporate Payments Solutions space and continues to be an exciting and fast growing business. The Global Product Management (GPM) team within GCS is a critical driver of growth. The GPM NPD team is responsible for the development and delivery of a suite of solutions for all businesses segments across the globe from small business to global enterprises. We are looking for dynamic leaders who can translate customer needs into best in class solutions and executable plans and drive delivery, across multiple teams, to bring these products to market.
Key Responsibilities:
The successful candidate will engage effectively at all levels and across numerous business units, functions to deliver key projects.
  • Create, own, drive and track E2E Project Plan and associated Amex governance including decision and update forums.
  • Drive required internal communication and governance.
  • Run the core team with key internal stakeholders with clearly defined roles and responsibilities.
  • Ensure all business requirements and product features are documented, prioritized and submitted to the correct delivery teams according to the platform delivery deadlines.
  • Partner with internal cross-functional stakeholders (Marketing, Global Network Services, Risk, Fraud, Credit, Compliance, GCO, Technologies etc.) to ensure milestones are met.
  • Own, manage and drive to resolution issues and risks or raise to governance forums for the removal of obstacles.
  • Understand the detailed tasks required for project execution in order to provide leadership and support for the relevant core team members.
  • Identify any gaps in proposed execution approach, recommend alternatives, highlight and align with key stakeholders.
  • Drive flawless execution and implementation of the new capabilities ensuring they meet market needs and adhere to local regulatory, compliance and risk requirements.
  • Drive integration and beta testing and ensure all go to market materials and training is in place for relevant internal teams.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Experienced manager with knowledge of American Express products and business operations.
  • Tech savvy and experience of delivering via the SAFE Agile methodology.
  • Excellent Communications Skills – ability to communicate clearly and concisely in both written and verbal form to different audiences with varying backgrounds.
  • Demonstrated ability to drive results, work well with and influence different levels of the organisation and with customers and partners.
  • Proven track record of Project Management in a matrix environment, dealing with multiple stakeholders and driving robust project governance and stakeholder management.
  • Personal Excellence – High degree of integrity, comfortable speaking up for what is right as well as reporting/escalating risks and concerns.
  • Collaboration & Relationship Skills – strong relationship management and conflict resolution skills. Proven track record of positively collaborating with and influencing partners in a matrix environment to achieve outcomes without direct responsibility.
  • Comfortable challenging the status quo to drive alternate solutions and testing new ideas to meet customer needs.
  • Learns from mistakes and setbacks demonstrating resilience.
  • High Energy/Flexibility – Must be a highly motivated self-starter working with a sense of urgency.
Based in Mexico City

ReqID: 18018748
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 26, 2018, 10:44:31 AM