American Express Careers

Collection Specialist

Gurgaon, India
Customer Care Risk Management

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

JOB DESCRIPTION:

  • Ability To Comprehend & Respond To All Customer Credit Queries Through Chat with Immediate Resolution (Real Time) To Ensure Customer Satisfaction. 
  • Communicates Effectively, Oral as well as Written Ability to recognize tone and mood of customer through written communication.
  • Ability to negotiate and mitigate risk on delinquent and current accounts through Chat channel
  • Adaptable & Customer Centric Approach To Situations To Deliver Superior Service Personalization/ Empathy In Communication Ability To Address 2-3 Conversations Simultaneously.
  • Analyse risk on customer accounts , making sound decisions to ensure recovery while maintaining high Customer Satisfaction levels
  • This role may be subject to additional background verification checks. 
  • Deliver results on VoCM , Collections, Contact rate goals
  • Adherence To Quality And Compliance Guidelines 
  • Shift Timing: 24X7 Rotational Shift.


Qualifications

QUALIFICATION:

  • Graduate with 1-3 years of experience
  • Multi-skilled across card platforms/products is preferable.
  • Should display a penchant for Result Orientation & Personal Accountability. 
  • Excellent Interpersonal, Relationship Building, Presentation & Communication Skills (Written & Verbal).
  • Should possess sound Analytical, Decision Making and Problem Solving Skills.
  • Typing Speed (25- 35 Words/Minute) Quick Navigation Ability, Web Savvy, Basic Troubleshooting 
  • Knowledge Multitasking: Ability To Toggle Between Screens/Tools Internal Candidates 
  • Strong Team Player with highest levels of integrity.
  • Strong Knowledge of American Express Product, Policies & Procedures. 
  • Change Management Ability & self-motivating skills.
  • Demonstrated ability to work effectively within a team environment as well as independently.

ReqID: 18018811
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 27, 2018, 5:52:58 AM
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