American Express Careers

Customer Service Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.


  • Excellent Communication Skills
  • Provide Superior Customer Experience on Calls to Consumer Card Members. 
  • Resolve all Customer Queries and Follow Established Procedures as Appropriate. 
  • Provide alternatives and apply Superior Service No, Call Handling Skills 
  • To Ensure Best Possible Solutions and FCR to Card Members. 
  • Deliver to the Customer, Employees and Shareholder Metrics as per Goals. 
  • Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands 
  • To Meet Their Needs and Ensure Quality Service is given at all times. 
  • Adherence to Quality and Compliance Guidelines. 
  • Ability to Take Quick Decisions and Respond to Customer Inquiries. 
  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment 
  • Grow and nurture customer relationships on every interaction that results in measurable customer value 
  • Document necessary account information and offer custom solutions that benefit the customer 
  • Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality 

  • This role may be subject to additional background verification checks



  • We are looking for the following:
  • Must possess Excellent Verbal Communication
  • Strong critical thinking and decision-making skills
  • Proven Analytical and Problem Solving with a strong attention to detail
  • Ability to effectively set-up and handle complex cases 
  • Proven ability to handle multiple priorities, work in a fast paced environment and make decisions quickly
  • Passion and experience in the delivery of premium customer service
  • Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations. 
  • Demonstrated Dependability/Self Motivating Skills. 
  • Change Management Ability. 
  • Demonstrated Ability to Work effectively within a Team Environment as well as independently.
  • Workable knowledge of MS Office Applications (Word, Power-point, Excel) 

ReqID: 18018931
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 29, 2018, 11:24:30 AM
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