American Express Careers

Collections Analyst

Customer Care Operations

Job Description

Why American Express?

As an employee, you can expect challenging work, with purpose. Be more than just your job. Be the voice of inspiration and transform the way the world does business for a living. By joining American Express, you are choosing to become a part of the dynamic team that is recognized as Thailand's "Best Employer 2018"

There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Key Responsibilities:
  • Review and assigned account to Debt Collection Agencies according to strategy & operational guidelines
  • Process financial transaction accurately within designated timeframes and procedures.
  • Process and responds to incoming correspondence related to cancelled account as per operational guidelines.
  • Provides accurate and timely response to inquiries from customers, Amex Internal partners and Debt Collection Agencies.
  • Investigate complaints, identify root of the issue, and provide recommendations of solutions and/or feedback to requesting party.
  • Process General Enquiries & Complaints calls relating to cancelled accounts. Note that this isn’t a collecting role.
  • Regular review Debt Collection Agency activity and listening to Customer calls to check for correct conduct and performance opportunities; provide comments and feedback.
  • Action other collections related tasks and projects as and when required
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Computer literate with proficiency in Microsoft Office, particularly Excel and Powerpoint.
  • Strong analytical skills with keen attention to accuracy and detail.
  • Able to make sound decisions effectively and promptly with minimum supervision.
  • Good self-discipline, able to work to deadlines and handle multiple tasks.
  • Ability to work across multiple cultures and commercial environments.
  • Good interpersonal skills
  • Strong team player
  • Demonstrate maturity and patience when handling difficult situations.
  • Good communication skills in English.

ReqID: 18019109
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 3, 2018, 9:33:36 PM