American Express Careers

Manager - Global Transformation & Engineering Network (GTEN)

Phoenix, Arizona; Sunrise, Florida; New York, New York
Consulting Operations

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Job Description


This position will join the GSN Transformation Strategy team to help drive top priority GSN-level programs. In the short-medium term, the candidate will offer project management and strategic support on an initiative to build and incorporate new technologies designed to aid in the regulatory monitoring of all US proprietary servicing functions. The position will help coordinate this high priority initiative by keeping track of the many moving parts and offering strategic guidance across numerous development, governance, and compliance work streams.
The ideal candidate must be organized, have an extreme attention to detail, and have experience driving process improvement initiatives. Expertise in data analytics would be an asset but not a requirement.



  • 3+ years of experience in project management, strategic planning, or process transformation focusing on customer service or digital servicing
  • Bachelor’s Degree
  • Drive execution of aggressive goals through effective planning and prioritization
  • Good resource management and follow through
  • Strong communication and interpersonal skills.  Ability to articulate key points, strategic framework and bring the ‘story’ to life
  • Background in business processes across one or more key functions (i.e. Credit, Fraud, and CEN)
  • Knowledge of Amex systems (WCC, CSP, Triumph, CAS)
  • Strong problem solving abilities and quantitative aptitude; intellectual curiosity
  • Experience coding in Teradata/Cornerstone is desired but not required
  • Relentless attention to detail

ReqID: 18019256
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 4, 2018, 6:24:43 PM
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