American Express Careers

Business Engagement Advisor

Bonifacio Global City, Philippines
Client Management & Sales

Job Description

Your experience meets a world of opportunity.

WE ARE AON HEWITT’S BEST EMPLOYER FOR 2017 AND 2018 IN THE PHILIPPINES ICT Award’s Best Global In-House Center Company for 2017 and 2018 J.D. Power’s ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S.

The best Global In-House Center in the Philippines is looking for top-notch BUSINESS ENGAGEMENT ADVISOR to join the fast-growing Global Commercial Services team!

You don’t need a cape to be a crime-fighter! This amazing career can be yours at American Express – and in the DAY SHIFT!

Are you up for the next challenge in your career? If you are competitive and driven, passionate about world affairs and its capability to shape and safe guard the financial world: this challenging role in a world-class global brand might just be what you’re looking for. This dynamic role will give you the opportunity to be part of the Anti-Money Laundering (AML) Centre of Excellence. You will act as the first line of defense to ensure that we secure our industry from money-laundering, terrorist financing and other types of economic crime. Learn and build a strong knowledge base across different markets such as Australia, New Zealand, Hong Kong and Singapore in the world of fighting financial crime. The role will also have a distinct low-tenure customer engagement aspect. Use your customer communication skills to have value-adding conversations with our newest customers. We are looking for a dynamic team player who has a keen eye for detail with an aptitude of talking to high level officers of all types of corporate companies.

Are you ready to be part of an elite team of crime fighters who represent the face of American Express as the world-leading brand in customer service?

Key Responsibilities

  • Oversee and manage the on-boarding experience of corporate clients of American Express in the Australia, New Zealand, Hong Kong and Singapore market
  • Engage high level customers while they are starting their relationship with American Express to collect and confirm information
  • Safeguard AML policy adherence and secure American Express from high risk business through KYC best practice
  • Work closely with Sales Managers in ensuring best customer service experience is provided to our customer
  • Engage with low-tenure customers to provide information and drive value to customers and meet key metrics

Here are some perks!

  • Exposure to international stakeholders
  • Opportunity to work in a culture of high level of independence
  • Career development – we nurture extraordinary talent & enable growth
  • Culture of recognition – praise, rewards and celebration!
  • HMO coverage for you from Day 1 and your qualified dependents within your first month
  • Life Insurance and Critical Illness benefit (over and above HMO)
  • Retirement Benefit – grow with us!
  • Attractive leave options, fun and exciting on-site facilities (fitness studio, gym with instructor, mother’s room and our Karaoke room)

THE IDEAL CANDIDATE is highly trainable, proactive, committed, motivated, and has good time management skills.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • AML/Know Your Customer knowledge PREFERRED but NOT MANDATORY
  • Bachelor’s or Associate’s degree PREFERRED
  • Experience in financial services industry or customer service background (preferable from a B2B environment)
  • Upselling / sales experience PREFERRED but NOT MANDATORY
  • Proven ability to provide exceptional customer service
  • Strong attention to detail and critical assessment
  • Comfortable in engaging with high level officers of corporations
  • Excellent verbal and written communication skills, including ability to influence at all levels
  • Drives results, gains personal satisfaction from achieving quality outcomes for the organization
  • Ability to work under pressure in a dynamic team-work environment
  • Creative problem-solving, critical thinking and ability to make sound judgement for informed decision-making
Application Process

Once screened and invited by the Talent Acquisition team, expect at least 1-2 face-to-face interviews to happen after. The interview will be conducted by our AML Team Leaders, Service Delivery Leader and Director.

ReqID: 18019350
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 4, 2018, 6:30:46 PM