American Express Careers

Customer Care Professional

Thailand
Customer Care Operations


Job Description

Why American Express?

As an employee, you can expect challenging work, with purpose. Be more than just your job. Be the voice of inspiration and transform the way the world does business for a living. By joining American Express, you are choosing to become a part of the dynamic team that is recognized as Thailand's "Best Employer 2018"


There’s a difference between having a job and making a difference.
 
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
 
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
 
Because we believe that the best way to back our customers is to back our people.
 
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
 
The major functions are to be responsible for servicing and handling customer inquiries through incoming calls professionally as well as to provide valued added service by cross selling (CFS – Customer Focused sell) other services and products relevant to customers’ needs.
Specific duties include:

• Handle customer’s incoming calls as one servicing contact unit     including general inquiries, statement and non-statement related   inquiries, Card member maintenance , Membership Rewards ,   Card   acquisition , marketing programs , Merchant Services   related inquiries ,   Risk Management related matters, disputed   charges,card retention,applications as well as overseas Card   members
• Handle Save A Card inquiry.
  Perform cross selling (CFS) as per department guidelines
• Make appropriate financial adjustments and maintain Card   member contact history
• Make appropriate maintenance on Card member account as     per requested
• Handle customer complaints
• Voice customer feedback
• Special and new assignment as and when needed
• Servicing and sale targets and department working condition   applied
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Qualifications

• Bachelor degree

• Good knowledge and understanding of service concept and logistic

• Some telephone sale background is an advantage

• Innovative, analytical mind and problem solving

• Excellent telephone manner and etiquette

• Good / excellent tone of voice - pleasant and lively

• Mature, compose with personal accountability

• Customer service minded - willing to help attitude

• Positive thinking and attitude

• PC knowledge

• Able to communicate well in both Thai and English, - both written and verbal

• Good attendant record & punctual and able to work odd hours

• 2-3 year working experience in customer service field



ReqID: 18019358
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 6, 2018, 11:42:55 PM