American Express Careers

Lifestyle Consultant

Gurgaon, India
Customer Care Operations

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Job Description

Designation- Lifestyle Consultant
Band- 28
Location- Gurgaon

Responsibilities: 

• This position will provide Lifestyle advice such as Fine Dining, Theatre/Opera recommendations.
• To assist Card Members with purchasing merchandise, gifts and flowers and fulfilling the most standard to the most extraordinary request of the Premium Cardholder.
• Knowledge of Fine Dining, Theatre/Opera recommendations. An enriched contact base in dining and converting table reservations in sold out scenarios. Food and Beverage background is a plus.
• To complete travel & lifestyle reservations accurately and effectively within agreed timeframes.
• Ability to communicate effectively using a variety of mediums (telephone and E-mail).
• To proactively maintain regular contact with customers and to use detailed knowledge of customer’s lifestyle choices to offer relevant Centurion value added propositions.
• Demonstrates emotional intelligence in dealing with high value customer enquiries & in probing customer to determine key requirements & to articulate product relevance
• Time & workload management skills including prioritizing and responding promptly to customer calls and requests.
• Mature approach, dedicated and committed with a strong drive; independent
• Exceptional time management ability and organizational skills
• A ‘Can-Do’ attitude, with extreme will to walk the extra mile. Work in pressurized conditions and comfortable to work/ support operations in a 24/ 7 environment.

Qualifications

Qualification:
• Graduate with 4 -5 years of relevant experience.
• Superior knowledge of restaurants, theatre, premium retail products and services, fashion and sports advantageous.
• Excellent knowledge of Excel, Word and the Internet.
• Excellent time management and organizational skills.
• Ability to work as part of a team as well independently.
• Excellent verbal and written communication skills.
• Ability to prioritize workload and cope with changing work demands.
• Excellent attention to detail.
• Ability to think laterally and multi-task.
• Proven problem-solving skills

Shifts:
• Shift-24*7 (rotational)
• 5 Days working/ no fixed offs

ReqID: 18019590
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 7, 2018, 1:39:01 AM
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