American Express Careers

Sr. Manager Product Delivery & Integration

New York, New York
Digital Commerce Technology

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Job Description

The Loyalty & Benefits Platform is part of the larger Enterprise Platforms Center of Excellence, combining product and engineering teams globally. We are striving to improve speed to market and drive value across core capabilities.
Our teams and platforms enable many of the key product features used by our Cardmembers every day; from earning points to accessing lounges and getting the benefits of our partners frequent members’ programs. We aspire to unlock value for both new product offerings, as well as existing products. We are building a suite of highly configurable core capabilities to meet the diverse internal and external partner needs around the globe.
The Product Delivery and Integration team is responsible for capabilities and solutions management across the Loyalty and Benefits platform domain. As the Senior Manager you are responsible for:
Responsibilities include:
  • Leading the delivery of complex initiatives, including creating plans, coordinating across multiple workstreams, communicating milestones/progress to partners
  • Establishing and maintaining strong relationships and partnerships with our customers as well as our delivery scrum teams; including product management and engineering disciplines
  • Coordinating across our stakeholders, Product Management, Operations, Engineering and Enterprise Architecture to drive Enterprise-wide Agile delivery
  • Ensuring our stakeholders are confident about the program delivery
  • Having the vision to identify any risks and issues, and working with the team to manage these risks affectively
  • Driving and influencing the resolution of conflicts across organizational boundaries


  • You will have a good balance of technical knowledge and business sense with a proven track record of driving innovation and business metrics with a customer-first mindset
  • You are a strategic thinker with strong customer focus – able to see the bigger picture
  • You are assertive and collaborative, with the ability to drive innovation and change management
  • You have demonstrated the ability to meet strict deadlines, thrive in a complex dynamic, matrix environment with rapidly evolving business demands
  • You are a teammate with a can do attitude who is able to work with virtual and global teams and lead team members in different time zones
  • You have excellent communication skills with the ability to engage, influence, and inspire partners and executives to drive collaboration and alignment
  • You hold a Bachelor’s degree in business or technical field such as computer science, mathematics, engineering.
  • Certification in project management disciplines (PMI, AgilePM etc) highly desired.
  • Experience in Loyalty is a plus.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18019624
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 9, 2019, 9:50:08 AM
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