American Express Careers

Director, Platform Strategy

New York, New York
Digital Commerce Technology

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Job Description

Director, Platform Strategy
Enterprise Platforms:  Building the platform for speed and innovation at American Express.
We are on a mission to dramatically improve speed to market, agility and efficiency at American Express by:
  • Reimagining solution delivery with next gen product management, agile prioritization, and on-demand development;
  • Driving a sustainable platform strategy that adapts to growth and industry trends;
  • Building global, composable, and real time platforms to power our digital lives while -
  • Delivering world-class software and seamless customer experiences.
Role Description
Are you passionate about new technology and new ways of working? Do you like to solve complex problems and build productive partnerships? We are a newly formed team, responsible for our enterprise initiative to transform core platforms while piloting and scaling new software delivery models.  The Director, Platform Strategy will drive enterprise initiatives that lead to greater agility and link people, process, and technology to transformational outcomes.
As the Director, Platform Strategy you will:
  • Partner with product and engineering communities across the enterprise to design, scale and launch agile operating models.
  • Challenge the status quo and solve problems creatively using your toolbox of techniques such as Design Thinking, use case development, journey mapping, maturity modeling, and benchmarking.
  • Design, prepare and lead workshops to facilitate solution development collaboratively.
  • Lead a team through all phases of strategy and execution projects including scoping, defining the approach and end to end plan and leading change management activities.
  • Collaborate effectively and build key relationships to identify and manage dependencies.
  • Tell a compelling story in whatever medium works best – but frequently it will be PowerPoint.
  • Manage outcomes by managing the details – sequencing and preparing for meetings and events thoughtfully to drive conclusions efficiently.
  • Hire, develop, and engage a diverse, high performing and motivated team.
  • Help build an awesome culture across Enterprise Platforms by participating in team building and colleague engagement activities


  • You show up with passion.
  • You’ve got sweat equity earned through previous roles in Tech Strategy, Operational Strategy, and / or Management Consulting.
  • New territory is your comfort zone and you are not afraid to test, learn, and pivot.
  • You have a robust understanding of and experience with Software Product Development, Engineering, Architecture, and Agile development.
  • You have a deep toolbox with a variety of methods to develop and execute strategy and change such as Design Thinking, Process Mapping, Maturity Modeling, Benchmarking, etc.
  • Your financial acumen is high, including product financial modeling.
  • You are great at distilling information into recommendations, drafting compelling visual stories and communicating ideas succinctly.
  • You are a master dot-connector – you know that true outcomes are not accidental, they are crafted with collaborative leadership, deep empathy, and relentless attention to detail.
  • You connect dots because you are Curious with a capital C. You read up on American Express news and Payments, Banking, Fintech, and Tech trends.
  • You have our customers’ back – and an enterprise mindset in everything you do.
  • Partnership is your middle name – you know how to get the best from large, cross-functional teams.
  • MBA or equivalent required; previous management consulting experience preferred.
  • American Express is an Equal Opportunity employer.
     Employment eligibility to work with American Express in the U.S. is required as the company              will not pursue visa sponsorship for these positions.
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

ReqID: 18019716
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 9, 2019, 7:27:30 AM
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