American Express Careers

Finnish Speaking Customer Care Professional

Stockholm, Sweden
Customer Care Operations

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Job Description


The role as Customer Care Professional at American Express Customer Service you will receive incoming calls of various types from our customers. The calls can vary from easier general questions to more complex questions about invoices, insurances and benefits. In addition to responding to customer questions and resolve customer cases, you work proactively by providing relevant recommendations to create added value for the customer. The work also involves administration and case management in our systems.


We are looking for someone with previous experience of working with service. You are passionate about service and have great social skills. We set high goals at American Express and are therefore looking for someone who is focused and is working hard to achieve set goals. You are initiative and enjoy working in a fast pace. The employment begins with eight weeks of training starting in March 2019. During the training you will receive both theoretical and practical training. You will eventually grow into this role and will be given good opportunities and conditions to provide top-class service and earn bonuses in our bonus program. You are offered continuous follow-up´s and coaching in your work. You get the opportunity to develop both professionally and personally and become part of a global and exciting company. We encourage you to develop further in your career with us at American Express! 


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Qualifications


Required skills:


Are you the one we are looking for?

  • You have experience in service and love customer contact
  • You enjoy working in a fast pace
  • You are fluent in Finnish and have good skills in English. Swedish is a strong merit
  • You have good computer skills
  • You are focused and results-driven
  • You have a high school education
  • You are able to start on the 18th March 2019

Why American Express?

There’s a difference between having a job and making a difference.

 

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Because we believe that the best way to back our customers is to back our people.

 

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.



ReqID: 18020043
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 18, 2019, 5:41:35 AM
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