American Express Careers

Business Development Manager - GCS Japan

To, Japan
Client Management & Sales

Job Description

Why American Express?
There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Position Summary:

This position is responsible for developing and implementing business strategies to grow GCS Japan business and deliver incremental NAA, BCV, ECV, Organic growth and portfolio expansion . The responsibility will also include building new businesses for New card acquisition, billing expansion and revenue expansion. The incumbent will ensure the program will be implemented to the markets with higher customer satisfaction through end-to end process, working closely with various cross-functional teams.

Principal Accountabilities:
Business Development

1.   Capture business growth idea from key stakeholders (i.e. LM Sales, SME Sales AD, GMS, ICS, Risk, etc.)

2.   Conduct an initial assessment of opportunities and drill them down to strategies with prioritization.

3.    Capture core needs from stakeholders and develop implementation plan.

4.    Coordinate with internal check points for implementation and obtain consensus. (i.e. GCO, Compliance, Operations, etc.)

5.    Involve necessary teams in GCP as a part of implementation or project. (i.e. GPM, Global Marketing, GPD&O, Tech, etc.)

6.    Cascade the implementation plan to necessary front line people having support from FE.

Partnership Strategy

1.    Co-work with Partnership Team and conduct a periodical market scan to identify inorganic growth opportunities.

2.    Go through from strategy development, implementation plan, feasibility study and initial consensus from managements.

3.    Set a project involving necessary stakeholders. (GPM, Marketing, FE, GPD&O, GCO, GCP Tech, Compliance, Risk, Consumer team, Finance)

4.    Drive the project as a project leader and deliver implementation on expectation. 

Offer of employment with American Express is conditioned upon the successful 
completion of a background verification check, subject to applicable laws and regulations.


1.  Solid business planning skills and understanding of Japan market and customers

2.  Experience of Corporate planning and managing internal senior level stakeholders

3.  Strong thought leadership – innovative & creating thinking

4.  Strong track record of driving result

5.  Ability to mange, build consensus and bring focus in a cross-functional environment

6.  Good understanding of customer segmentation and targeting

7.  Excellent team player

8.   Good communication skills for both in Japanese and English languages    

ReqID: 18020175
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 17, 2019, 12:57:32 AM