American Express Careers

Executive Director - Account Development (West US, San Francisco Bay Area)

San Francisco, California
Client Management & Sales

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Job Description

The GCP US Large Market Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with revenue over $300M. The Executive Director, Account Development is responsible for leading a team of 4-7 client management professionals who are charged with the deepening strategic account relationships and growing the corporate payments spend in the portfolio. 

  • Provides strategic recommendations and solutions to assist clients in optimizing their T&E expense management, A/P, and procure-to-pay strategies
  • Leverages insights to develop portfolio growth strategies and drive expansion and product cross-sell within existing account portfolio
  • Develops and executes strategies to strengthen senior client relationships, identifying gaps in relationship stacking and strategies to bridge them
  • Utilizes innovation to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders
  • Ensures delivery of prompt and expert account servicing and management
  • Partners & influences across Business Development, Supplier Enablement, Product Marketing, Contracts, Pricing, Finance, Operations and other internal groups to deliver strong value proposition to client base
  • Develops and executes a portfolio growth strategy, adapting plans and priorities to address resource/ operational challenges
  • Facilitates collaboration with sales to ensure consistent, orchestrated client experience
  • Hires, trains, coaches, and manages a team of direct reports as payment experts
  • Achieves portfolio retention, profitability, and CV growth targets
  • Sells with integrity, in alignment with compliance and internal partner business requirements


  • At least 5 years prior experience leading teams, including relationship management or sales teams
  • Knowledge of payments industry, key trends, and payment processes
  • Results-oriented, innovative, strategic thought leader
  • Able to demonstrate consultative selling/support techniques with complex product lines
  • Able to organize virtual teams and influence/manage change
  • Identifies larger opportunities and lays out high level achievement plans
  • Removes logistical roadblocks to client service
  • Ability to communicate value and develop mutually beneficial relationships with clients
  • Is an effective negotiator, able to make advantageous deals in context of mutually beneficial relationships
  • Entrepreneurial spirit with a solid ability to acquire knowledge and present products and financials
  • Leads through trust, transparency and collaboration to build highly engaged team
  • Partners well with internal resources to identify opportunities and continue to improve product and servicing for clients
  • Able to organize virtual teams and influence/manage change

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

ReqID: 18020404
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 20, 2018, 1:37:00 PM
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