American Express Careers

Fraud Analyst

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

JOB DESCRIPTION:

  • Ensure accurate analysis of Fraud Claims and make sound decisions to approve or decline the same through systematic analysis.
  • Identify and investigate unauthorized /suspicious fraud claims and high-risk transactions within customer and merchant account.
  • Review Fraud disputes through merchant contact, requesting additional documentation and executing merchant chargebacks.
  • Ensure each merchant chargeback dispute request is handled in a timely & accurate manner.
  • Continue to monitor current trends in Fraud landscape & suggest preventive & corrective measures.
  • Analyze complex information and make sound decisions.
  • Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
  • Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
  • Balance customer interests with the interests of American Express.
  • Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
  • Communicates effectively, oral and written, to review and document necessary information.
  • This role may be subject to additional background verification checks.
  • Shift Timings: 7:00 am to 09:00 pm (Window)


Qualifications


QUALIFICATION:

  • Graduate
  • Analytical mind, attention to detail & highly result oriented.
  • High degree of accuracy, attention to detail & ability to multitask effectively.
  • High level of Customer sensitivity, commitment & service orientation.
  • Strong knowledge of MS-Office tools & applications will be preferred.
  • Amex product knowledge desirable.

ReqID: 18020457
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 7, 2019, 10:50:41 AM
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