American Express Careers

Process Manager

Gurgaon, India
Operations Risk Management

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Job Description

This is a Band 30 (Process Manager) GNS Reporting Role:

Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. 
We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Job Description: 
The Reporting & Analytic Delivery Process Manager would support Global Network Services organization within GMNS (Global Merchant & Network Services) business of American Express.

The individual contributor would be a part of GMNS Team within SABE (Sales And Business Enablement) Organization. SABE supports Sales, Marketing & Capabilities teams within multiple organizations in American Express. 

The Individual contributor would be responsible for various activities among the following:

• Merchant Performance Analysis (growth, satisfaction, coverage, etc)
• Develop quantitative and qualitative business insights and improve decision-making
• Gathering, analyzing, developing and reporting data (e.g., Card members, pre/post campaign analysis, operational, etc.), Key performance indicators 

The job uses a broad set of analytical tools/techniques for data cleansing, data extraction, analysis & transformation, data interpretation & insights, and turn-key bundled analytic & reporting solutions. 

The role would involve working with other functional teams to access data elements, understand data being analyzed, and identify process improvement opportunities. Database work can be part of larger strategic projects and processes so ability to meet deadlines is critical. 

Important to note, the business problems are typically unstructured and involve generating insights and analytics through creative thinking and various analytical techniques.

The Individual contributor would be responsible for various activities among the following:

Key Requirements:

• Independently working with regional partners/customers to deliver on custom value analytics & actionable insights
• Utilize broad set of analytical tools/techniques for data mining, data cleansing, data extraction, analysis & transformation, data interpretation & insights, turn-key bundled analytic & reporting solutions. 
• Extensive usage of SAS Enterprise Guide (SAS EG), Macros & Advanced SAS
• Development of new reporting products & analysis
• Creation & delivery of user friendly & dynamic Excel or Tableau based dashboards
• Experience consulting with business owners and recommending appropriate solutions based on clear understanding of business needs
• Work on various In house reporting tools to pull standard & custom reports
• Statistical Analysis & VBA/Advanced Excel Skills are desired.



Qualifications

Qualifications 
• Bachelor’s or Master’s degree in Business or Analytical focus (e.g. Finance, Statistics, Math, Accounting or Economics) and/or Engineering 
• 3-4 years of experience in Marketing analytics domain 
• Strong Customer manager experience. Ability to prioritize and deliver quality work within a deadline-driven climate. 
• Familiarity with Tableau , VBA programming & Modeling experience is highly desired
• Advanced Excel skills, such as use of pivot tables, thorough knowledge of Excel functions, visual formatting techniques for user-friendly worksheet deliverables
• Strong experience in creating presentation decks and presenting findings effectively
• Proficiency in the usage of SAS Enterprise Guide (SAS EG), Advanced SAS and strong understanding of relational database concepts (RDBMS) & SQL. 
• Familiarity with exploratory analytic techniques
• Payments or financial services industry experience is a plus
ReqID: 18020462
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 22, 2019, 5:44:37 AM
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