American Express Careers

Sr. Manager - Marketing COE (Center of Excellence)

New York, New York
Digital Commerce Marketing

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Job Description

The American Express Global Commercial Services (GCS) business unit is the global leader in providing payments solutions for Small, Medium and Large businesses. Our brand positioning of “Don’t do business without it” relies on a suite of solutions for business owners.  For example, product solutions that deliver financial flexibility, increased visibility into their business spending, added control, improved efficiency, rewards and cost savings. Our card programs also help keep employees safe, secure and productive while on the road.
The Agile Marketing Center of Excellence is an award winning team that supports the highest priorities of the GCS organization.  The team is seeking a Senior Manager to lead an Agile Marketing Scrum Team.  This individual’s scrum team will support a top priority and is expected to deliver outsized results via an agile process that is fast and iterative.  This is a high profile role with senior leadership support.  This role will be instrumental to paving the way for Agile Marketing and Communications at American Express. 
The Senior Manager will be responsible for providing thought leadership, coordinating all activities for his/her scrum team and manage rapidly changing environment. The individual will facilitate all meetings and working sessions, known as Agile ceremonies, and motivate the teams to continuously optimize performance – striving to find new and creative ways to solve problems. The individual must be pro-active, flexible, and open to changing course when presented with new information.  The individual will be a change catalyst that will lead a team of peers within the scrum team and manage the testing strategy for the marketing communications planned.
  • Be versed and knowledgeable in different Agile methodologies, implementing best practices as appropriate
  • Develop a deep understanding of American Express Marketing and/or Servicing communications to help facilitate two Agile Marketing and Communications scrum teams
  • Lead team of peers; assist teams with a hands-on problem-solving approach from ideation through to delivery; troubleshoot and escalate issues to the appropriate people
  • Foster an environment of successful delivery and continuous improvement
  • Manage end-to-end process by defining objectives, developing test timelines and managing cadence of meetings
  • Enable cooperation across all roles and functions to work efficiently and effectively together 
  • Manage a strategic backlog of marketing tests that support a top organizational priority


  • Extremely strong project management, communication, and presentation skills
  • Flawless executor with ability to progress work in parallel to meet deadlines
  • Experience managing multiple stakeholders across roles and functions
  • Avid customer advocate and innovative problem solver with demonstrated success developing and implementing insights-driven strategies that deliver quantifiable results
  • Strategic, framework oriented thought leader who uses data, logic, best practices and competitive analysis to influence others towards adopting the most customer centric approach possible
  • Clear and articulate communicator who can influence peers, partners and provide strategic thought leadership
  • Bachelor's Degree required
  • Experience working in an Agile environment a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 18020488
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 7, 2019, 5:13:03 PM
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