American Express Careers

Customer care professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

JOB DESCRIPTION:

  • Educating clients in regards to corporate card procedures and procedures 
  • Work effectively in a fast paced team environment to ensure service levels are met in a timely manner 
  • Partner with Sales managers , Account development and TRS business unit to ensure established compliance measures 
  • Interact with multiple clients internal and external • Responsible for educating clients and sales manager for corporate card programs 
  • Review the necessary documents and establish and create the necessary corporate hierarchy 
  • Responsible for client level approval , counter offer or decline of applicant based on established criteria 
  • Review set up sheets and establish corporate hierarchy 
  • Handle inbound calls from declined Corporate Card applicants with unresolved balances 
  • Resulting in recovery and reconciliation of overdue American Express accounts. 
  • Facilitate outbound and inbound credit relationship calls to clients. 
  • Decrease risk to American Express by analyzing potential customer’s credit bureaus to Evaluate credit worthiness. 

  • This role may be subject to additional background verification checks. 


Qualifications


  • Graduate 
  • Excellent communication skills both written and oral 
  • In depth finance knowledge, dun and brad street reports preferred 
  • Basic accounts knowledge 
  • Attention to detail 
  • High result orientation 
  • Amex product knowledge desirable 
  • High level of customer centricity and commitment 
  • Candidate should not be on any level of counseling 
  • Ability to make independent decisions and meet stringent deadlines 
  • Only short listed candidates will be called for the written test based on pre screening criteria 

ReqID: 18020521
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 27, 2018, 3:04:50 AM
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