American Express Careers

Technical Project Manager

Phoenix, Arizona
Digital Commerce Technology

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Job Description

  • Manage coordination between product team and service channels. 
  • Maintains dependency plan between planned sprints across engineering, infrastructure, and third parties 
  • Breaks down barriers and shields the team from impediments precluding engineers from making progress against sprints and deadlines 
  • Organizes and facilitates daily stand-ups and retrospectives at the end of each sprint, and creates an environment in which the team is continuously learning from the past 
  • Engages with Product Owner, Business Stakeholders, and delivery team to understand Business needs and identify appropriate solutions 
  • Tracks and communicates team velocity, financials, and other KPIs in relation to the plan and published progress reports 
  • Coordinates communications, escalates and facilitates resolution of risks, issues, and changes tied to the product development initiatives 
  • Applies judgment and discretion on when to raise issues versus work through issues with the team 
  • Facilitate discussions to identify alternative or different approaches to solve problems, break down barriers and drive resolution of conflicts to ensure productivity of the team. 
  • Steer and deliver project communications at all levels within Technology and business to ensure transparency of every global software deployment. 
  • Service management end to end in service now. 
  • Create an environment of continuous improvement through reflective conversation and regular retrospectives, with the goal to surface issues/concerns and to identify clear action steps. 
  • Influence without authority through effective change and leadership management. 
Why American Express

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


  • BS degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required 
  • Knowledge of software packaging tools. 
  • Knowledge of SCCM Infrastructure deployment. 
  • Experience with ITIL work flow tool such as Service Now.
  • Technical delivery experience with a demonstrated track record of increasing responsibility 
  • Experience facilitating Agile, Scrum, or other rapid application development teams to deliver technology solutions on time, on budget, and to spec 
  • Strong servant-leadership skills 
  • Proven ability to deliver complex software features iteratively and reliably 
  • Strong understanding of SAFe or iterative development processes, including quality and testing best practices 
  • Experience with design and coding across one or more platforms and languages a plus 
  • Scrum Master Certification preferred 
  • SAFe Certification preferred

ReqID: 18020579
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 4, 2019, 3:29:54 PM
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