American Express Careers

Customer Care Professional

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

JOB DESCRIPTION:

  • Respond to all customer inquiries relating to Membership Rewards like claims, service requests etc. in a timely and comprehensive manner 
  • Deliver to the employee, customer, shareholder metrics per Goals and drive customer satisfaction 
  • Adhere to quality, compliance guidelines and SLAs 
  • Deliver to customer, shareholder and customer metrics Adherence to quality and compliance guidelines 
  • Identify and contribute towards process improvement initiatives Support any new initiatives in the Directorate 
  • Shift 7:30 am - 4:00 pm
  • This role may be subject to additional background verification checks .

Qualifications


QUALIFICATION;

  • Graduate/Graduate with relevant work experience 
  • Knowledge of Membership Rewards process will be an advantage 
  • Good written and oral communication skills 
  • Amex Cards/Other Products knowledge desirable 
  • Good inter-personal and negotiation skills 
  • High result orientation and ability to meet timelines 

ReqID: 19000299
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 8, 2019, 11:31:51 AM
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