American Express Careers

Programmer Analyst

Phoenix, Arizona; Fort Lauderdale, Florida
Technology

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Job Description

The Global Servicing Network (GSN) organization delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The GSN MIS team is responsible for Executive Decision Support through advanced analytics and MIS. The team has a global footprint and this position will be based out of the American Express Service Center in Phoenix/ Ft. Lauderdale (US) or Gurgaon (India)

 

Responsibilities of this role include:

  • Managing, mastering & leveraging information across various data sources, cross-tabulating to integrate, synthesize and enrich information to provide meaningful, timely and accurate MIS to various business partners and meet specific requirements
  • Systematically identifying out of pattern activities in a timely manner and address information gaps by providing insightful analytics
  • Providing analytical & decision support across GSN through data mining & advanced analytics (from sourcing to staging data and building analytics to implementation)
  • Enabling business user self-service through creation of MIS capabilities
  • Working independently by assuming responsibility for the development, validation and implementation of projects
  • Participating on global teams evaluating processes and making suggestions for process and system improvements
  • Interacting with all levels of the organization across multiple time zones

 

This role may be subject to additional background verification checks.

 

 

Qualifications

Minimum 4 years’ experience with at least 2 years in Quantitative Business Analysis with experience in handling large data sets

 

  • Strong quantitative and analytical skills
  • Strong business acumen and problem solving skills; conceptual and creative thinker
  • Strong programming skills on SQL/Teradata is essential, with good understanding of Big Data ecosystems
  • Hands-on experience on programming languages Hive and Python required
  • Strong project management skills, ability to work on multiple projects, and work effectively in a team environment
  • Excellent written and oral communication skills
  • Flexibility and adaptability to work within tight deadlines and changing priorities
  • GSN knowledge and expertise will be an added advantage
  • Post-graduate degree in quantitative field will be an added advantage
  • Demonstrable experience on business intelligence and visualization tools is good to have.

 

 



ReqID: 19000313
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 11, 2019, 10:44:36 AM
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