American Express Careers

Product Manager / Senior Product Manager, Commercial Mobile Apps

New York, New York
Digital Commerce Marketing

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Job Description

 

The Global Commercial Services (GCS) division of American Express is the leading provider of payment solutions for all businesses, from small and growing companies up through large corporations. We know our customers are busy and make it our mission is to help them get business done. We operate with a customer-focused mindset in absolutely everything that we do, designing products and solutions to meet our clients’ unique needs.
 
The Digital Experience & Products team is a fast-paced, entrepreneurial team leading digital innovation at American Express. We are responsible for deepening Card Member engagement through our digital and mobile B2B products.  The team’s mission is to dramatically increase adoption and frequency of usage through a combination of superior user experience and compelling features and functionality.

We are seeking a high energy, solution-oriented team player to help drive the product development and strategy for two of our innovative mobile apps, which are critical to our customers’ business management processes. This individual always puts the customer first, breaks down silos, and thrives in a fast-paced environment. He or She will be responsible for creating a compelling product vision and roadmap, leading decision-making and prioritization, and will ultimately be responsible for bringing their ideas from concept to launch. The position requires close collaboration with a variety of internal partners including engineering, design, marketing, global product management, legal and servicing.
 
As a Mobile Product Owner, your position will be a unique blend of product development & strategy and will allow you to be at the forefront of digital best practices. 
 
Core Responsibilities:
  • Own the strategy, roadmap and development plan for the Spend Manager and Amex Go mobile apps for business customers
  • Champion the product vision and roadmap with key business partners and engineering teams
  • Stay up-to-date on external trends, benchmarks and digital best practices that can help inform product strategy
  • Regularly consult with a wide group of business teams to understand current and future needs for product enhancements
  • Build and actively manage a product backlog of features and capabilities that are groomed and prioritized in close collaboration with other business and development teams. Facilitate resolution of risks, issues and changes
  • Participate in and support agile practices and ceremonies to reinforce agile development and incremental delivery
  • Own and oversee the resolution of production issues
  • Coordinate with many different dependent teams to ensure timelines and requirements are aligned
  • Establish the product’s goals and review success metrics to achieve commercial success, create ROI analyses and optimization recommendations and develop appropriate tracking and reporting to measure performance post – launch to support evaluation of future investments

Qualifications

  • 5+ years of experience in Product Management and/or Product Development
  • Demonstrated ability to understand customer needs, analyze customer data and deep interest and knowledge of competitive landscape and market trends
  • Passion for creating best-in-class products and customer experiences
  • Excellent communications skills required to gain alignment, influence priorities and secure resources to achieve aggressive goals
  • Ability to build strong relationships with key business partners and stakeholders and take a proactive approach to collaboration
  • Highly organized project manager with the ability to drive plans from ideation phase through to release
  • Ability to own metrics and drive results; passionate about the health of your products, ensuring any new product or feature will drive customer and financial KPIs
  • Technical fluency - an ability to clearly describe tradeoffs with users and engineers about certain decisions & good balance with business acumen with a proven track record of driving digital innovation and business metrics with a customer-first mindset
  • The ability to set a high bar for your team and empower them to achieve great results, driving towards a common goal
  • Proven experience with agile (scrum, Kanban, SAFe) and software development methodologies
  • A BA/BS degree; MBA preferred
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Why American Express?
There’s a difference between having a job and making a difference.
 

American Express has been making a difference in people’s lives for over 160 years,

backing them in moments big and small, granting access, tools, and resources to take

on their biggest challenges and reap the greatest rewards.
 

We’ve also made a difference in the lives of our people, providing a culture of learning

and collaboration, and helping them with what they need to succeed and thrive. We

have their backs as they grow their skills, conquer new challenges, or even take time to

spend with their family or community. And when they’re ready to take on a new career

path, we’re right there with them, giving them the guidance and momentum into the

best future they envision.
 

Because we believe that the best way to back our customers is to back our people.

 
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


ReqID: 19000328
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 9, 2019, 9:12:38 AM
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