American Express Careers

Team Member - Credit

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


  • Responsible for actioning specialized tasks which includes transaction processing (back office), connecting with Card member (inbound and outbound calling) & focusing on timely resolution
  • Driving Customer Experience & satisfaction 
  • Responsible to evaluate CM’s financial data to make a business decision
  • Collaborate with business owners and functional leaders to ensure that the SLA’s are met on a strict timeline
  • Strict adherence to compliance and relevant laws applicable to the market.
  • Maintain the Database and Prepare Reports



  • Excellent knowledge of the credit processes and policies.
  • Strong Command over systems.
  • Proven analytical and problem solving skills with a strong attention to detail.
  • Change Management Ability.
  • Demonstrate proficiency in Microsoft Office related products (Excel, PowerPoint etc.)
  • Ability to multitask, be flexible to work in shifts.
  • Self- driven and demonstrate the ability to deliver on tasks without direct supervision

ReqID: 19000405
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 9, 2019, 4:43:17 AM
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