American Express Careers

Account Protection Specialist, US Fraud Account Security Team (FAST)

Kuala Lumpur, Malaysia
Customer Care Operations


Job Description

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You will be rewarded with:
  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities. 
  • Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!
Get ahead in your career by joining Global Fraud Protection Services (GFPS), part of the Global Fraud and New Accounts (GFNA) business function. GFPS manages fraud capabilities, strategies and operations to protect American Express merchants and customers from fraud by handling all aspects of the fraud lifecycle, including prevention, detection and recoveries. 
You will be a pioneer member of a FAST expanding group of Account Protection Specialists (APS) to handle US Fraud during core hours.

What’s in store for you?
  • Join and be associated with one of the world’s most valuable brand!
  • Handle a vast portfolio of premium Customers based in United States.
  • Efficiently detect and prevent Fraud, whilst enhancing Customer Experience through World Class servicing.
  • Service inbound and outbound calls, enabling spend and generating revenue, whilst minimizing Fraud risk.
American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 8 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
 
Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)

Join us and you’ll soon see why.

Qualifications


  • Customer service experience with exceptional listening and relationship building skills
  • Great team player
  • Strong written and verbal communication
  • Ability to work in a fast paced metric driven environment
  • Proficient at multitasking and navigation in a Windows environment
  • Able to work rotating night shifts excluding weekends.
  • Excellent English language proficiency for Customer based in the United States.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ReqID: 19000461
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 10, 2019, 3:33:46 AM