American Express Careers

Manager Privacy

Madrid, Spain

Job Description

This position, located in Madrid, is part of the Global Privacy, Information Security and Technology Oversight team in American Express’ second line risk oversight function. 

Privacy and information security are key contributors to loyalty, customer experience, and the American Express brand. Independently assessing, managing and overseeing global privacy risk is critical to the Company’s business. A successful candidate will be a privacy subject matter expert, with particular expertise in European privacy regulation.

The position reports to the Vice President, International Privacy and EU Data Protection Officer (DPO) and requires a candidate who is comfortable interacting with multiple stakeholders across a highly matrixed organisation to promote privacy throughout the enterprise.

The successful candidate will be responsible for:

  • Supporting the DPO operations: management of the relationship with the data protection authorities (primarily in Spain), management of the complaints / questions escalated to the DPO, oversight of the GDPR monitoring program, set up and management of  a network of privacy experts in EU;
  • Provision of privacy risk oversight management, strategic guidance and consultation to American Express businesses, with a focus on European markets;
  • Supporting the development, coordination and implementation of American Express’ global privacy program;
  • Ensuring adherence to the enterprise privacy risk appetite globally through effective privacy oversight and second line of defence challenge;
  • Partnering with Compliance and other stakeholders in overseeing privacy legal/regulatory change management;
  • Fostering a culture of privacy at American Express by advocating for privacy-by-design, integration of the American Express Data Protection & Privacy Principles, accountability and sharing of best practices.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Required skills:

  • Experience in privacy compliance and/or risk management and oversight, including risk assessment and determining adequacy of operational risk controls;
  • Detailed understanding of privacy legal and regulatory requirements within Europe, and appreciation of various cultural perceptions of privacy in different jurisdictions;
  • Highly organized and strong written and verbal communication skills and proficiency in managing multiple priorities simultaneously;
  • Ability to build relationships, mobilize cross functional teams and work independently;
  • Languages: Spanish and English.
  • Experience at a financial services or other highly regulated company;
  • Relevant professional qualifications preferred, e.g. law degree, Certified International Privacy Professional (CIPP) certification.

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.

Proud to be recognized by Great Place to Work España - Ranked 3rd of overall Best Companies and No. 1 for Wellness & Wellbeing


ReqID: 19000732
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 11, 2019, 7:20:44 AM