American Express Careers

Analyst-Network Technical Ops

Phoenix, Arizona
Operations Risk Management

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Job Description

Global Certification Services (GCS) is part of the Service Experience Organization within the American Express Global Network Business. The GCS core focus is certification and deployment processes for all Network and Proprietary participants (merchants, banks, and processors) ensuring successful transactions within the American Express Network. GCS also supports internal initiatives including customer readiness, vendor set up and certification, performance monitoring, financial reconciliation and various process improvement initiatives.
The successful candidate will act as a liaison between GCS and the Global Acquisition Capabilities (GAC) enabling a variety of product/file types on American Express systems. 
Additional Responsibilities Include:
  • Setting up merchant/processor for the purpose of successful file transfers within the various Amex network systems
  • Production set up, maintenance, and analysis
  • Daily management of high volumes of projects
  • Issue resolution analysis
  • Establish solid working relationships with technology teams in order to resolve production issues related to set ups
  • Gathering information pertinent to Participant profiles from global implementation teams


Required Qualifications:
  • High level of accuracy and attention to detail
  • Solid working knowledge and experience with STARS and Secure File Transfer
  • Experience with Web-based applications
  • Proven ability to multitask, meet tight time lines and problem solve in a very dynamic environment is key
  • Strong analytical skills
  • PC skills- Excel, Word and Power Point
  • Strong communication skills and the ability to interpret technical data
  • Commitment and willingness to see issues through to resolution
  • Excellent attention to detail with project management and organizational skills
  • Proven flexibility and adaptability in effectively driving results in an environment of changing priorities
Preferred Additional:
  • Experience in STARS and SFT systems
  • Understanding of OptBlue/OBI/MRPS file formats
  • Knowledge of telecommunications and networking components including TCP/IP & FTP, VPN, and Web Services
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

ReqID: 19001023
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 11, 2019, 12:10:42 PM
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