American Express Careers

Customer Care Professional - Merchant Servicing

Phoenix, Arizona
Customer Care Operations

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Job Description

If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you. As a Customer Care Professional, you serve as the face and voice of the American Express brand. You can make a meaningful difference in the lives of merchants. Our unique servicing philosophy, Relationship Care puts your passion to serve – and your personality – at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company. 
In Merchant Services, our goal is to be the indispensable payments partner of our merchant customers by delivering premium value that exceeds merchant needs. As a Customer Care Professional in Merchant Services, your goal will be to provide exceptional Relationship Care on every interaction to drive brand loyalty and increase the revenue of our small merchants across the United States. 
American Express Customer Care Professionals deliver extraordinary care by promptly and accurately responding to customer inquiries. Customer Care Professionals strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. As a Customer Care Professional, you will be responsible for evaluating and analyzing account information and recommending tailored solutions to our customers, reinforcing the benefits of membership by providing relevant offers that deepen customer engagement with our products and services. 
At American Express, we invest in you! Recognized as one of the “world’s most admired companies,”. Employees enjoy a generous benefits package, retirement programs, along with comprehensive medical, dental and vision plans. Additionally, our career path planning and continuing education will help you achieve your professional goals. 
**This position will be located onsite within our service center at 20022 N 31st Avenue, Phoenix, AZ 85027. This position operates in a Monday - Friday environment and we require availability ranging from 5AM-6PM. 
What would you do every day as a Customer Care Professional? 
  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment. 
  • Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and  articulating the best solution to drive brand advocacy. 
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value 
  • Document necessary account information and offer custom 


Here are the skills and experiences we are looking for. Do these describe you? 
  • Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication. 
  • Demonstrated consultative experience, ability to influence, resourceful 
  • Exceptional listening and relationship building skills. 
  • Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment. 
  • Creative problem-solving, eager to find customized solutions. 
  • Experience owning or working in a small business a plus. 
  • This position operates in a Monday - Friday environment and we require availability ranging from 5AM-6PM. 
  • High school diploma or equivalent required. 
  • Bachelor’s degree preferred. 
  • Education benefits available. 

"Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.”


ReqID: 19001158
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 24, 2019, 11:46:56 AM
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