American Express Careers

SME AD Customer Engagement Professional, G2

To, Japan
Customer Care Operations

Job Description

This position is responsible for engaging SBS low tenure and tenured high potential customers and also stimulating SBS Card Spending.

The main purposes of this position are:

•Outbound call to SBS customers to increase card spending with building strong engagement by delivering value added services.

• Spend enablement consultation to maximize SBS customer card billing.

 Deliver best-in-class superior customer experience, leveraging Relationship CareSM and requiring the effectiveness to meet both self target, and contributing to unit team performance.

Offer of employment with American Express is conditioned upon the successful 
completion of a background verification check, subject to applicable laws and regulations.


・Sales and consultation skills through Out Bound Call

・Strong customer service and hospitality mindset with highly developed interpersonal skills and attitude to exceed customers’ expectations

・Ability to drive results and solve problems with Growth Mind Set

・Deep knowledge about the card benefits/services, especially in SBS

・Effective verbal/written communication skill in Japanese

・PC and basic OS skills such as Word, Excel and Power point

・Flexibility in work hours/schedules to meet the market requirements

Actively listen and incorporates input from others

・sales and consultation skills through Out Bound Call

ReqID: 19001181
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 11, 2019, 1:23:31 AM