American Express Careers

Site Reliability Engineer

Phoenix, Arizona
Digital Commerce Technology

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Job Description

We’re looking for a Site Reliability Engineers responsible for web application performance, availability and reliability. Candidate is responsible to provide consultation and strategic recommendations by quickly assessing and remediating complex platform availability issues. 

 

Manage Your Card Account SRE is a continuous engineering discipline that effectively combines software development and systems engineering to build and run scalable, distributed, fault-tolerant systems. This role will ensure that American Express internal and external services have reliability and uptime appropriate to users' needs. We also ensure a continuous improvement, while keeping an ever-watchful eye, automated, on capacity and performance.

 

This role will drive the DevOps mindset which strives to use software engineering to build and run better production systems. You will write software to optimize day to day work through better automation, monitoring, alerting, testing and deployment. 

 

You’ll be expected to work with several Technology partners to identify areas of opportunity within the availability platform and build a solution to automate monitoring solutions for the next generation platform, technology and constant innovations to drive efficiencies. You will be responsible for implementing tracing, monitoring, tooling solutions to maximize the performance and availability of our Web applications. 

 

This is an opportunity to work in one of the best Technology units to help improve customer experience for American Express digital assets and influence how millions of people interact with their cards, their merchants and their money.

Qualifications

 

  •  BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent 3-6 years of work experience in DevOps - Java/J2EE/REACT JS applications
  • 2+ years of hands on experience on configuring Splunk dashboards, Alerts setup
  • Good understanding of cloud technologies such as Kubernetes, Openshift 
  • Knowledge of server-side technologies such as WebSphere, JBose, NodeJS
  • Experience with building Rest APIs, API Integration, and Web Services is preferred
  • Monitoring and analyzing PMI data 
  • Hands on experience on enterprise tools set such as Grafana, Dynatrace, AppDynamics, BMC, etc.
  • Knowledge on Unix shell scripting, PERL or Python programming is preferred
  • Experience in handling DDoS/BOT attack
  • Working experience on network rules creation, load balancer configurations, network packet analysis
  • Analytical knowledge and exposure on root cause identification using analyzer tools like IBM support assistant, Splunk etc.
  • Good understanding of Linux OS commands 
  • Experience on supporting three tier architecture which includes exposure to databases such IBM DB2, Couchbase, Mongo, Redis etc.
  • Certificate Management automation - Message signing, SSL, etc.
  • Exposure to ITIL processes is preferred
  • Exposure to enterprise platform migration from dedicated to cloud environment is preferred 
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
 
Why American Express?
 
There’s a difference between having a job and making a difference.
 
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
 
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
 
Because we believe that the best way to back our customers is to back our people.
 
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

ReqID: 19001234
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 1, 2019, 4:25:30 PM
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