American Express Careers

Executive – Credit Specialist

Gurgaon, India
Customer Care Operations

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Job Description

This is a Band 28 requisition.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

JOB DESCRIPTION:


Overview of the Business:
  • Global Credit Administration (GCA) manages the company's credit, collections, and fraud service operations around the world. Global Collections oversees the management of our first- and third-party collections agencies, as well as various specialty partners.
  • GCA aims to strike the right balance between helping customers in need through a range of workout programs, and taking actions to prevent spending that will not be paid back to American Express. In short, our primary focus is to protect and recover American Express' receivable assets, while delivering on our customer commitment. 

Job responsibilities:
  • Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and  comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value
  • Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.
  • Document necessary account information and offer custom solutions that benefit the customer.
  • Balance customer interests with the interests of American Express.
 

Qualifications

QUALIFICATIONS :
 

  • Graduate or Post-Graduate from a recognized University can apply. 
  •  Prior work experience in collections required. 
  •  Proven analytical and problem solving skills with a strong attention to detail. 
  •  Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment. 
  • Ability to evaluate card members financial and account data to make sound business decision. 
  • Analytical mind & attention to detail.
  • Strong interpersonal, communication and listening skills. Excellent negotiation skills. 
  • Demonstrated consultative experience, ability to influence, resourceful.  

ReqID: 19001318
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 29, 2019, 1:20:42 AM
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