American Express Careers
Join Malaysia's Best Employer, American Express!
Kuala Lumpur, Malaysia
Customer Care
Operations
Job Description
- Fun at Work! Enjoy a fair work-life balance
- Global iconic brand with untapped career opportunities
- We reward top performers with huge incentives
Join us in the pursuit of what you love.
If you are ready to grow your career in a fast-paced setting that will challenge you to achieve your potential, explore our job listings here and discover an extraordinary career at American Express.
Roles available are:
Customer Care Professional – US, SG, HK, JP
- The heart of what we do and who we are - make people smile, create lasting relationships and enhance experience of our customer.
Account Protection Specialist – ANZ, UK, SG, HK, TW, JP
- Protect merchants and customers from fraud by handling all aspects of the fraud lifecycle, including prevention, detection and recoveries.
Customer Fulfilment Analyst – ANZ, UK, SG, HK, GC, TW, JP
- Backend processing supporting card member disputes, maintenance, commercial servicing and merchant servicing.
Merchant Services Specialist – ANZ, SG, HK
- Handles inbound calls maintaining business relationships with merchants in a consultative approach.
Commercial Servicing Specialist – ANZ, SG, HK, JP
- Provides premium customer service and conducting maintenance activities to our Corporate Clients
Credit Risk Analyst – ANZ, SG, HK
- Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases
At American Express, you will be rewarded with:
A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services
A great place to work – We are in the top 10 most admired companies in the world… And the #1 amongst Financial Services.
Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
Competitive Salary – Get paid what you’re worth.
Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
Monthly Incentives – Based on customer experience (not sales), so you get rewarded for doing what you do best.
Extensive paid 3 Months Training – Giving you the skills and training you need to be a success!
American Express has been recognized and awarded “Aon Hewitt Best Employer Malaysia” for the eighth consecutive time. American Express Malaysia also won 16 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
Best of the Best In House Contact Center / Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Employee Engagement (Gold)
Best Manager Inbound (Gold)
Best Manager Outbound (Gold)
Best Team Leader (Gold)
Best CCP Inbound (Gold)
Best CCP Outbound (Gold)
Best of the Best CCP (Gold)
Join us and you’ll soon see why.
Qualifications
- Passion and confidence in communicating in English is an essential requirement to be successful in this role as well as active listening
- Customer service is key, you love talking to people, get a kick out of helping and want to do your best
- Sales acumen is ideal but not a fixed requirement
- 1 – 5 years experience in a contact centre, sales or hospitality environment
- Mandarin language is an advantage
- Diploma and/or Bachelor’s Degree
This role may be subject to additional background verification checks.
ReqID: 19001463
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 23, 2019, 5:26:42 AM
