Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
As a member of the Global Payments Servicing (GPS) Team, this position is core in solving customer inquiries.
The position´s main responsibilites are to ensure the proper response of the customer inquiries regarding non applied payments. As a core process it has to be controlled and ensured that the procedures and follow ups are made in time and fashion.
Analysis of customer requirements
Reply in timely fashion for the customer inquiries
Reports of the enquiries
Keeps GPS leadership informed on potential impacts and keeping an effective communication across all areas
Develops and maintains strong relations with stakeholders/colleagues across geographies and organizational levels
employment with American Express is conditioned upon the successful completion
background verification check, subject to applicable laws and regulations.
Strong analytical capabilities with an excellent understanding of company financials, cost accounting, process unit costs
Excellent communication skills in order to present key financial information effectively at all levels of both American Express and the partners
Strong negotiation and influencing skills
Good problem solving abilities
Ability to set objectives and priorities quickly and accurately
Vendor management skills
Strong Presentation skills
Microsoft Office experience required (Word, Excel, Visio and PowerPoint)
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Mar 6, 2019, 6:15:28 PM