American Express Careers

Account Executive, Client Management Japan

To, Japan
Client Management & Sales

Job Description

Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
The Account Executive is responsible for managing an identified portfolio of midsized B2C merchants to grow volumes and increase merchant satisfaction through client management and value delivery.
1) Manage a portfolio of high potential midsized B2C merchants and drive growth through proactive account development.
2) Drive business results and support delivery of all key business metrics including charge volume, discount revenue, discount rate, sales targets, retention, etc.
3) Understand key drivers, reasons for variances and proactively develop strategies to ensure sustainable and profitable growth
4) Establish and maintain positive multi-level relationships
5) Nurture and grow current business with increased availability of new and existing products / services
6) Drive demand and sales opportunities, such as B2B business across the midsized merchant portfolio
7) Deliver execution of opportunities to improve merchant experience and satisfaction
8) Develop and deliver creative and optimal solutions to address complex business needs and remove pain points
9) Reinforce and demonstrate the Value Story to retain merchant and promote Card Acceptance
10) Focus on delivering high quality servicing and merchant experience on developing and executing winning strategies
Offer of employment with American Express is conditioned upon the successful
completion of a background verification check, subject to applicable laws and regulations.


Required Capabilities & Skills
  • 3 years prior sales experience is required (Corporate sales experience preferred)
  • Account development skills including negotiation, influencing and collaboration skills
  • Goal oriented with effective time management skills
  • Team player with flexible, winning, and positive attitude
  • Solid strategic, consultative and communication skills to present and address complex business issues and opportunities
  • Ability to interpret financial information and use it effectively
  • Proven track record of delivering flawless results in a fast paced environment with priorities that may change daily
  • Excellent command of Japanese and English (both verbal & written) - clear & eloquent, tailored to the audience
  • Excellent customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and effective communication
  • Strong project management with ability to work independently
  • Ability to compile data, analyze and make recommendations - Analytical and problem solving skills
  • Emotional Intelligence - ability to self-critique and manage with positive mindset. Has a Growth Mindset - keen to tackle new challenges and develop themselves and others
  • Strong work ethic and interpersonal skills
  • Sense of agility

ReqID: 19001903
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Feb 3, 2019, 11:15:54 PM